Terms and Conditions
Last updated: 11 March 2026
1. Who we are (Seller of Record)
This online store (the “Store”) is operated under the Levion brand. For sales to consumers in Türkiye, the Seller of Record and invoice issuer is:
Seller: HERA ANKARA BALLO ORGANİZASYON
Registered address: Hacı Bayram Mah. Kosova Cad. 5/A, Altındağ, Ankara
MERSIS number: 0103054992000014
Tax ID (VKN): 4660680017
KEP (registered e‑mail): suppport@leviontech.com
Phone: 0507 270 22 31
Brand operator support – Levion Technology Limited (Hong Kong) may provide certain brand, marketing and customer support functions on behalf of the Seller. For general support you may contact support@leviontech.com.
2. Scope and acceptance
These Terms and Conditions (“Terms”) govern your use of the Store and apply to any purchases you make. Before placing an order you will be presented with a Pre‑Information Form and a Distance Sales Contract. These documents contain the mandatory information required by Turkish consumer law. In case of conflict, the Distance Sales Contract and Pre‑Information Form will prevail.
By using the Store or placing an order you agree to these Terms. If you do not agree, please do not use the Store.
3. Definitions
· Consumer – A natural or legal person acting for purposes outside their trade, business or profession.
· Product – Levion high‑speed hair dryers and accessories sold on the Store.
· Distance contract – A sales contract concluded without the simultaneous physical presence of the seller and the consumer, using remote communication (e.g. our online checkout).
· Durable medium – A tool that allows you to store information addressed personally to you for future reference (e.g. e‑mail or PDF).
4. Information on products
We strive to present products accurately. Descriptions, specifications and images are provided for illustration. Minor differences may occur due to screen displays or product updates. Prices shown include value added tax (VAT) applicable in Türkiye unless stated otherwise.
5. Orders and contract formation
5.1 Pre‑contract information
Before you submit your order, we will display the total price (including all taxes and any delivery charges), key product features, delivery timelines and your right of withdrawal. You will have an opportunity to review this information on a durable medium and correct any input errors.
5.2 Order with payment obligation
By clicking the button labelled “Order with payment obligation” (or similar wording) at checkout, you enter into a payment obligation and a distance sales contract is formed. If we fail to indicate this clearly at the order step, you are not bound.
5.3 Order acceptance and confirmation
Your order is accepted when we send an order confirmation via e‑mail or when we dispatch the Product, whichever happens first. We reserve the right to refuse or cancel orders when fraud or misuse is suspected. If we cancel an order after we have taken payment, we will refund you promptly.
5.4 Accounts and guest checkout
You may create a customer account for faster checkout. You are responsible for keeping your login credentials confidential and for activity on your account. We may suspend or terminate accounts used fraudulently or in breach of these Terms. Guest checkout may also be available.
5.5 Transfer of title and risk
Ownership of the Product transfers to you once you have paid the full purchase price. The risk of loss or damage remains with the Seller until the Product is delivered to you or a third person you designate (other than the carrier). If you choose a different carrier than the one offered by the Seller, the risk transfers to you once the Product is handed over to that carrier.
6. Prices, VAT and invoices
All prices displayed are in Turkish Lira and include VAT unless indicated otherwise. Prices may change before you place an order. If a price is clearly incorrect due to a technical or typographical error, we are not obliged to honour it and may cancel the order. The Seller will issue an invoice for each sale in accordance with Turkish regulations. Any fees or currency conversion charges imposed by your payment provider are outside our control.
7. Payment
We accept the payment methods shown at checkout. All transactions are processed securely by our payment providers. Optional paid services (e.g. extended warranty, gift packaging) will not be pre‑selected; you must actively confirm them. By submitting your payment information you authorise us to charge the purchase amount. We may cancel orders for non‑payment or suspected fraud.
8. Delivery
8.1 Delivery area
We currently deliver within Türkiye to the addresses available at checkout. We do not ship to locations outside Türkiye.
8.2 Delivery timing
We will deliver the Product within the timeframe promised during checkout. In any event, delivery of goods will not exceed 30 days from the date we receive your order, unless you agree to a different delivery period. If we fail to deliver within this period, you may terminate the contract and obtain a refund.
8.3 Delivery methods and partial shipments
We may ship your order in multiple packages at no additional cost. We will inform you of the carrier and tracking details. If there is a significant delay, we will notify you and offer the option to cancel.
8.4 Risk of loss/damage
The Seller is responsible for loss or damage to the Product until it is delivered to you or a third person you designate. If you choose a carrier other than the one offered by the Seller, risk transfers when the Product is handed over to that carrier.
9. Right of withdrawal (14 days)
9.1 Withdrawal period
You have the right to withdraw from the distance contract within 14 days without giving any reason. The withdrawal period starts on the day you receive the Product. In case of multiple items delivered separately, the period runs from the receipt of the last item.
9.2 How to withdraw
To exercise the right of withdrawal, you must inform us of your decision before the 14‑day period expires. You may use the model withdrawal form provided in our Returns Policy, but it is not mandatory – a clear statement by e‑mail or other durable medium is sufficient. We will acknowledge receipt of your withdrawal request without delay.
9.3 Return of the Product
After notifying us of withdrawal, you must return the Product within 14 days (this period was changed from 10 days by regulation effective 1 January 2024). You should handle and inspect the Product only as you would in a store; otherwise you may be liable for diminished value. You are not responsible for reduction in value caused by normal inspection.
9.4 Refunds
We will reimburse all payments received from you, including the cost of standard delivery (if any), within 14 days of receiving your withdrawal notice. However, we may withhold the refund until we receive the Product back or you provide evidence that you have sent it, whichever occurs first.
9.5 Return shipping costs
If the Product is not defective or mis‑described, you may be responsible for the cost of returning it, but only if the Pre‑Information Form clearly stated this and specified the cost and carrier. If the Product is defective (see section 11) or we shipped the wrong item, we will cover the return costs.
10. Withdrawal exceptions
The right of withdrawal does not apply to:
· Health and hygiene‑sensitive goods whose protective seals have been opened and which are unsuitable for return. In practice, a hair dryer may fall under this exception only if it has a protective seal and the seal has been opened; otherwise the withdrawal right generally applies.
· Custom‑made or clearly personalised items.
· Goods that, after delivery, are inseparably mixed with other items.
· Digital content on a physical medium (e.g. software on a sealed disc) if the seal has been broken.
· Other statutory exceptions listed in the Mesafeli Satış Yönetmeliği (e.g. newspapers, certain leisure services).
If an exception applies, we will inform you clearly before you place your order.
11. Legal conformity, warranty and after‑sales service
11.1 Conformity and statutory warranty
Under Turkish consumer law, goods must conform to the contract and be free from defects. Levion hair dryers sold in Türkiye are covered by a two‑year statutory warranty beginning on the date of delivery. Within this period any defect is presumed to have existed at delivery unless we prove otherwise. If the Product is defective or does not conform to the contract, you may choose one of the following remedies:
1. Refund (rescission of contract);
2. Replacement with an identical product;
3. Free repair; or
4. Price reduction.
We cannot refuse your chosen remedy unless it is objectively disproportionate; if replacement imposes disproportionate costs, you may choose refund or price reduction.
11.2 Maximum repair time and substitute product
Hair dryers fall under the after‑sales service regulation for personal care appliances. Their useful life is five years, and the maximum time to repair a defect is 20 business days. If a repair cannot be completed within this time, or if the product malfunctions again within the warranty period after a repair, you may immediately choose refund or replacement.
During the warranty period we will not charge you for repair, spare parts, labour or return shipping. If repair takes longer than ten business days, we may provide a substitute product of similar characteristics as required by law.
11.3 Replacement and remaining warranty period
If your product is replaced during the warranty period, the new product’s warranty continues with the remaining warranty period of the original product.
11.4 Warranty exclusions
The warranty does not cover damage resulting from misuse, accident, unauthorized modifications, improper care, or normal wear and tear. For example, damage caused by dropping the hair dryer, using the wrong voltage, or blocking the air intake is not covered. Consumable parts (filters, nozzles) are subject to normal wear.
11.5 Authorized service network
Levion provides after‑sales service through authorised service stations registered with the Ministry of Trade. Current authorised service details are available on our website and upon request.
12. Customer support and complaints
You can reach us via support@leviontech.com or the contact details listed in section 1. We aim to acknowledge your enquiry within two business days and provide a substantive response as soon as possible. If your complaint is not resolved, you may seek assistance through statutory avenues.
For disputes under TRY 186,000 (for 2026), you must apply to the Tüketici Hakem Heyeti (Consumer Arbitration Committee). For disputes above this threshold or appeals from the Committee, you must first engage in mandatory mediation (where applicable) and then may file a lawsuit in the Consumer Courts. These legal avenues do not affect your right to communicate with us first; we encourage you to contact us to resolve any issues.
13. Intellectual property
All content on the Store, including trademarks, logos, images and text, is protected by intellectual property laws. You must not use or reproduce this content without our permission.
14. Limitation of liability
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law. We are liable for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for indirect or consequential losses. These limitations do not affect your statutory rights.
15. Governing law and dispute resolution
These Terms and any purchases made on the Store are governed by the laws of the Republic of Türkiye. You may file complaints with Consumer Arbitration Committees or Consumer Courts as described in section 12. Participation in our customer support process is voluntary and does not limit your statutory rights.
16. Changes to these Terms
We may update these Terms to reflect changes in our operations or in the law. The “Last updated” date shows when they were last revised. Changes apply only to future orders; we will not unilaterally change the terms of an existing distance sales contract to your detriment. We encourage you to review these Terms each time you make a purchase.
