Shipping and Delivey Policy
Last updated: 11 March 2026
This Shipping & Delivery Policy explains how Levion handles order processing, delivery, shipping costs and issues such as delays, lost or damaged parcels for customers in Türkiye.
1. Delivery area
We currently deliver only within Türkiye. Supported shipping addresses are shown at checkout. We cannot deliver to P.O. boxes or military addresses. If there is any address restriction for your location, we will inform you during checkout and you will not be able to complete your order.
2. Fulfilment origin
All orders are processed and dispatched from our warehouse in Ankara, Türkiye.
3. Order processing
· We normally process orders within 1 business day after payment confirmation. Processing includes verifying your order, packing the items and handing the package to the carrier.
· Orders placed before our daily cut‑off time by 11:00 AM local time, usually ship within 2 business day. But this really depends on where you are located, so if you are located in Ankara, there is a higher chance we can keep this time. Orders placed after the cut‑off or on weekends/public holidays will ship in later time.
· During peak periods, promotions or unforeseen events, processing may take an extra day. We will post a notice on our website if processing times are longer than usual.
· We may delay dispatch for a short time if we need to verify information (e.g. potential fraud flags). We will contact you promptly if this happens.
4. Delivery time and legal maximum
· Estimated delivery times are displayed at checkout and depend on your address. For most locations in Türkiye, delivery takes 2–3 business days after dispatch (1–2 days for major cities like İstanbul, Ankara and İzmir). More remote areas may take up to 3–4 business days.
· We will deliver within the promised timeframe and in any event no later than 30 days from the date we receive your order, unless you and we agree on a longer period.
· The delivery timeframe is considered part of your contractual rights. If we cannot deliver within 30 days and you do not agree to a new delivery date, you may cancel the contract and obtain a full refund.
5. Shipping methods and carriers
· We partner with reliable local couriers. Our primary carriers currently include Sürat Kargo, Aras Kargo and DHL Türkye. At checkout, we will display the carrier that will deliver your order.
· At this time we do not offer expedited or overnight shipping options because our standard service already delivers quickly. If you have an urgent need, contact us and we will try to help if possible.
· If you request a different carrier than the one offered by us, risk allocation may differ (see Risk of loss below). The carrier you choose must be reputable and have proper tracking. The shipping cost will be confirmed at checkout if applicable.
6. Delivery restrictions and address requirements
· You must provide a complete and correct shipping address (street name, building number, postcode, and phone number). We are not responsible for delays or returns due to incomplete or incorrect addresses.
· We do not ship to hotels or freight forwarders due to difficulty ensuring package safety.
· The delivery address cannot be changed once the order is processed. If you need to modify it, contact us immediately after placing your order and we will try to help. If the order has been dispatched, re‑routing may not be possible.
7. Risk of loss and transfer of risk
The risk of loss or damage to the Product remains with us until the Product is delivered to you or to a third person you designate (other than the carrier). If you request a different carrier than the one we offer, the risk transfers to you once we hand over the Product to that carrier.
8. Shipping costs
For deliveries within Türkiye, we currently offer free standard shipping; the price you see at checkout is the total price you pay. If we introduce expedited options in the future, those may incur an extra cost; you will always have the option to select or decline any paid upgrade. If we start charging for standard shipping, we will display the fee clearly at checkout and update this policy.
9. Delivery confirmation and tracking
· Once your order has shipped, we will send a Shipping Confirmation Email to the e‑mail address you provided. This will include your tracking number and a link to track your package. You can also log in to your Levion account to see tracking details.
· Tracking updates are usually available within a few hours after dispatch. It may take longer during weekends or peak periods.
· Our carriers may send delivery notifications by SMS or e‑mail if you provided these contact details.
10. Failed delivery and returns to sender
Please ensure your address is correct and that someone is available to receive the package. The carrier will usually attempt delivery at least once and may leave a notice or contact you.
If delivery fails because of an incorrect or inaccessible address or because no one is available to accept the package:
· The carrier may return the package to us. We will contact you to confirm your address and arrange re‑delivery. If the failure was due to your error, we may ask you to pay the cost of re‑shipping. We will always inform you before charging any extra fee.
· If we cannot reach you or you do not confirm a new address within a reasonable period, we may cancel the order and refund the purchase price minus the original shipping cost we incurred, if any.
11. Lost or delayed shipments
· If your tracking information has not updated for several days, or if the package has not arrived within the expected timeframe, please contact us. We will investigate with the carrier and keep you updated.
· If the carrier confirms that the package is lost before delivery, we will offer either a replacement or a full refund at your choice. You are not financially liable for lost shipments.
· Occasionally, shipments may be delayed due to weather or carrier issues. We will work with the carrier to resolve delays. If a delay becomes unreasonable and the package does not arrive within a reasonable period after the expected date, we will treat it as lost.
12. Damaged parcels and missing items
We take care to pack your items securely, but if your order arrives damaged or with items missing:
· If the outer box is visibly damaged on delivery, you may refuse the shipment and have the carrier return it to us, or accept it and document the damage before opening.
· If you discover damage after opening the package, please take clear photos of the damage, keep all packaging and contact us within 48 hours. We will arrange a remedy — typically a replacement unit or part at no cost to you.
· If an item is missing, check if any items ship separately; you may have multiple tracking numbers. If an item is truly missing, let us know and we will send the missing item or refund that portion of your order.
Prompt notification helps us resolve your case quickly and make a claim with the carrier. These time frames for reporting are operational and do not limit your statutory rights regarding defective or non‑conforming goods.
13. Customer support and contact details
If you have any questions or concerns regarding shipping, please contact us:
· Email: support@leviontech.com
· Phone: +90 530 201 6731
Our support team operates during 10:00-18:00 to respond to inquiries. We will do our best to assist you.
14. Alignment with the Distance Sales Contract and Pre‑Information Form
This policy supplements and is consistent with the Delivery section of our Distance Sales Contract and the pre‑contract information we provide. In the event of any conflict, the information presented at checkout in the Pre‑Information Form and the Distance Sales Contract takes precedence. Under Turkish law, the seller must supply pre‑contract information on delivery, shipping charges, performance dates and withdrawal rights, and these become part of the contract unless the parties agree otherwise.
15. Changes to this policy
We may update this Shipping & Delivery Policy from time to time. When we do, we will change the “Last updated” date above. If we make material changes, we will notify you on our website or via e‑mail. Changes will apply to new orders only; they will not retroactively alter the terms of an existing order.
