Distance Sales Contract
This Distance Sales Contract ("Contract") is drafted in accordance with the Turkish Consumer Protection Law (Law No. 6502) and the Distance Sales Regulation.
1. Parties
Seller (Invoice issuer / Seller of Record)
Legal name: Hera Ankara Ballo Organizasyon
Registered address: Hacı Bayram Mah. Kosova Cad. 5/A, Altındağ, Ankara
MERSIS: 0103054992000014
Tax ID (VKN): 4660680017
E‑mail: support@leviontech.com
Phone: +90 530 201 6731
Buyer (Consumer)
Name/Surname: [CUSTOMER NAME]
Address: [CUSTOMER ADDRESS]
Phone/E‑mail: [CUSTOMER CONTACT]
Order No: [ORDER NO]
Order date: [ORDER DATE]
2. Subject
This Contract covers the sale and delivery of the Product(s) ordered by the Buyer through the Seller’s online store without the simultaneous physical presence of the parties. The Consumer will be shown the Pre‑Information Form before completing checkout and must accept both that form and this Contract.
3. Product information and total price
Product name / SKU:
Quantity:
Unit price (VAT included): 4290 TL
Total (VAT included):
All prices include VAT unless stated otherwise. Optional paid services or add‑ons will not be pre‑selected; they require the Buyer’s explicit consent.
4. Delivery
· Delivery address:
· Estimated delivery time: 2-5 business days
· Maximum delivery time: The Seller will deliver within the promised timeframe and in any event not later than 30 days from receipt of the order, unless a different period is agreed.
· Risk of loss: The Seller remains responsible for loss or damage until the Product is delivered to the Buyer or to a third person designated by the Buyer (other than the carrier). If the Buyer opts to use a carrier other than the Seller’s designated carrier, risk passes to the Buyer when the Product is handed over to that carrier.
5. Payment
· Payment method: [CARD / TRANSFER / OTHER]
· Any optional paid add‑ons (e.g., gift packaging, extended warranty) will not be pre‑selected; the Buyer must actively confirm them.
6. Right of withdrawal (cayma hakkı)
6.1 Withdrawal period
The Buyer may withdraw from the Contract within 14 days without giving any reason. For goods, the period begins on the day the Buyer or the Buyer’s designated third party receives the Product. For multiple items delivered separately, the period runs from receipt of the last item.
6.2 How to withdraw
To exercise the right of withdrawal, the Buyer must send an explicit statement (e.g. e‑mail, letter) before the 14‑day period expires. The Buyer may, but is not obliged to, use the Withdrawal Form attached to this Contract.
The Seller will confirm receipt of the withdrawal notice on a durable medium (e.g., e‑mail) without delay.
6.3 Returning the Product
Unless the Seller offers to collect the Product, the Buyer must send the Product back within 14 days of sending the withdrawal notice. The Buyer should only handle the Product to determine its nature, characteristics and functioning; otherwise the Buyer may be responsible for any diminished value. The Buyer is not liable for diminished value arising from normal inspection.
6.4 Return carrier and shipping costs
If the Buyer returns the Product via the designated carrier, the Buyer will not bear return shipping costs. If the carrier has no branch at the Buyer’s location, the Seller will arrange collection without extra charge. If the Buyer chooses to return the Product via another carrier, return costs may be borne by the Buyer only if this has been clearly stated in the Pre‑Information Form.
6.5 Refunds
The Seller will reimburse all payments received from the Buyer, including standard delivery costs, within 14 days of receiving the withdrawal notice. The Seller may withhold the refund until it has received the Product back or the Buyer supplies evidence of return, whichever occurs first. Refunds will be made using the same payment method as the original transaction where possible, and in a single instalment.
6.6 Withdrawal exceptions
The right of withdrawal does not apply in certain statutory cases, including:
· Goods made to the Buyer’s specifications or clearly personalised.
· Goods that, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
· Health and hygiene‑sensitive goods
· Goods which are inseparably mixed with other items after delivery.
· Other exceptions listed in Article 15 of the Distance Sales Regulation (e.g. sealed digital content, newspapers, certain leisure services).
For a hair dryer or other personal care device, the withdrawal right is generally available; only if the protective seal is opened and the device is rendered unsuitable for return for hygiene reasons would the exception apply.
7. Defective goods and statutory remedies
If the Product does not conform to the contract or is defective, the Buyer may choose among the following remedies under Turkish consumer law:
· Rescission of the contract and refund.
· Replacement with an identical product.
· Free repair.
· Price reduction.
The Seller may not refuse the Buyer’s chosen remedy unless it is objectively disproportionate. If the Product fails again during the warranty period after repair or if repair is impossible, the Buyer may immediately demand a refund or replacement.
8. Warranty and after‑sales service
Levion hair dryers sold in Türkiye are covered by a two‑year statutory warranty beginning on the date of delivery. The product’s useful life is five years, during which the Seller (or the importer/producer) guarantees availability of repair services and spare parts. The maximum repair time is 20 business days. If a defect cannot be fixed within this time, or recurs after repair, the Buyer may choose another remedy (refund or replacement) without further repair attempts. Replacement does not restart the warranty; the new product’s warranty continues with the remaining period.
After the statutory warranty, we provide paid repair services and spare parts for the remaining useful life. Warranty does not cover damage due to misuse, accidents, improper care or normal wear and tear.
9. Complaints and dispute resolution
Complaints can be sent to support@leviontech.com. If a dispute cannot be resolved between the parties, the Buyer may:
· File a claim with the Consumer Arbitration Committee for disputes under 186,000 TL (for 2026).
· For disputes over this threshold, first apply to mandatory mediation under Article 73/A and then, if unresolved, to the Consumer Courts.
These rights are guaranteed by law and cannot be limited by this Contract.
10. Data protection
Personal data provided in connection with this Contract will be processed in accordance with our Privacy Policy and the Turkish Personal Data Protection Law (KVKK).
11. Entry into force
This Contract enters into force when the Buyer confirms the order with payment obligation at checkout and the Seller accepts the order. Both parties acknowledge that the terms set out above reflect their rights and obligations under the relevant Turkish legislation.
